Guest expectations: an increasingly global and mobile workforce is demanding connectivity and amenities wherever they go and at all times. The business traveller expect from their hotel exquisite services and the ultimate travel experience

Information technology is providing a strategic advantage for hoteliers as they strive to increase revenues, improve guest services and streamline operations. The Cisco connected hotel suite solution provides the efficient and flexible delivery of today and the next generation’s hospitality services over one network infrastructure.

With a converged Cisco IP network, hotels can deliver and add services for their guests while reducing workforce costs and increasing operational efficiencies. The intelligent network, with its integrated business systems and applications, provides business intelligence that optimizes service delivery and guest satisfaction. For most hotels, connectivity is a critical need- both within the property and to the outside world

The Cisco business process: Most hotels run their operations with a multiplicity of single purpose proprietary networks and applications. The desperate and often obsolete business systems lack the ability to deliver business intelligence or to create opportunities for sustainable revenue growth and operational efficiencies.

Cost control

Shorter leases require shorter returns on investment. Hotels are seeking low-risk and future-proof investment and low capital expenditures. To optimize the returns, operating expenses have to be kept low and manageable while revenues are increased.

Guest services

Guests experience complete wired and wireless connectivity for data connections and remote working. In-room entertainment is offered through IP television and can be controlled through a number of user-friendly interfaces. The hotelier can provide personalized guest services, advertising and streamlined check-in and loyalty processes.

Personalized guest services, such as in-room dining, wake-up calls and directions can be delivered to the guest using the IP telephone. Guests can access information about the hotel and its amenities with the click of a button.

Telecommunication services can be offered to the guest in meeting rooms, public spaces and guest rooms. The personalized service delivery and the ability to integrate future value enhancing applications will improve the experience and guest satisfaction. Centralized management of guest information delivers the same consistent experience to the guest.

The Cisco Connected Hotel provides an end-to-end solution that is flexible and can be customized to the needs of the hotelier operator and guest to ensure the best possible experience.

Cisco is an industry leader in providing secure, flexible and scalable networking, including converged networks that support IP and wireless technologies. A Cisco network foundation allows hotel proprietors to integrate communications, security, media and building systems –enabling the innovative delivery of new guest experiences and revenue generating services.

Hotel staff can streamline and expedite check-in, billing, and check-out and service request responsiveness. Guest and facility data can be assessed anytime and anywhere to optimize service delivery and maintenance calls. The hotelier can track, manage and maintain its staff using innovative integrated solutions on PDA’s telephones and video installations. Business operations are tied into business applications for real-time and accurate reporting and preventive actions. A single network infrastructure simplifies design, installations and operation of the communications, video and data business and building applications. Energy consumption can be controlled, managed and contained, resulting in significant energy savings.

Guest and business services can be personalized and customized and delivered in a cost-effective and flexible way to guests and hotel staff. The IP network provides an open platform that is ready for future innovation and application that further advance the hotel experience