Comtel Services,Maintenance & Support

Comtel Services, maintenance and Support (CSMS) include managed services and project management; all designed to alleviate day-to-day administrative pressures, build reliable environments, enable efficient equipment management and optimize budgets with purchasing options.

CSMS can help fill in the gaps, leaving business leaders the time and resources needed to focus on strategic initiatives that feed a healthy bottom line.

Project Management

Efficient Project Management is crucial to any successful IT integration project. No matter how carefully a project is planned, it can become an indescribable headache without the appropriate supervision and coordination during all implementation phases. A disciplined project management methodology is vital for maintaining communication among all participants, managing scope changes, adjusting schedules and controlling costs.
Comtel's Project Management Services provide the necessary skills, methodologies and management deliverables to help ensure successful project outcomes.

Program and Project Management Offerings include:

Program Management

Program management services allow clients to see across all projects and better integrate projects between IT and business units. A dedicated Comtel Program Manager will assess all corporate projects, their coordination and completion. Services usually span 12 – 24 months in length. Combining project management disciplines with business and general management practices at an oversight level gives organizations the ability to:

- Define and manage business and IT driven projects.
- Establish project structure and standards for measuring success.
- Establish reporting criteria for steering boards and stakeholders.
- Drive and integrate multiple project initiatives
- Develop a portfolio project plan.

Project management services from Comtel are focused on providing support and guidance on individual projects. Services can range in length from 1 - 12 months depending on the size and scope of the project. The scope and time line of your project also provides the flexibility of having a full- or part-time project manager. Project managers are available for assistance on software/application development and technology infrastructure projects. Comtel Project Managers provide project management services that:

- Facilitate and document requirements gathering sessions.
- Provide a kick-off meeting to set project objectives and scope.
- Develop a communication and escalation plan.
- Establish change control processes and procedures.
- Establish risk identification and mitigation management plan.
- Manage the project plan and ensure delivery is ontime and on-budget.
- Ensure project acceptance and closure to your satisfaction.

Project and Process Assessment

If you have a project that is falling behind due to organizational challenges, process issues or technological difficulties, Comtel Project Consultants are available to help get your project back on track. With our Rapid Assessment and Recovery of Troubled Project service, Comtel Project Consultants will conduct a thorough analysis of your project and provide a road map and action plan to ensure a successful outcome. The process includes:
- Conducting interviews and analyzing project data.
- Developing comparative rankings for threats, opportunities and problems.
- Developing and documenting priorities and action plans.
- Delivering an executive summary and presentation
- Creating an ITIL scorecard and value stream map.

Managed Services

Comtel Services include Managed Services and Maintenance, all designed to alleviate day-to-day administrative pressures, build reliable environments, and enable efficient equipment management.Comtel Services can help fill in the gaps, leaving business leaders the time and resources needed to focus on strategic initiatives that feed a healthy bottom line.MicroAccess Services Offerings include:;

• Consulting.
• Installation and configuration.
• Skills Transfer (Our Team can help train your IT staff during installation of new technology).
• Managed Services like System Management & Availability Management
• Post Installation Support

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