IT Optimization Solutions

Comtel’s key offerings are as follows:

IT Service Planning

The optimization of IT services is dependent on careful planning and the application of standard processes, technologies and architecture frameworks. Businesses recognize that the value of the IT service is proportional to its functionality and, at the same time, inversely proportional to the cost. Comtel's IT service planning capabilities improve the value of IT services to the business. Utilizing ITIL and TOGAF frameworks, Comtel has the:
- Certifications and practical experience to assist your assets
- Knowledge to plan and apply processes and technologies that optimize the value of your IT services
- Skill set to meet the business requirements of your business

Infrastructure Virtualization

The virtualization of servers, networking and storage has become a central theme of many IT organizations in their plans for rapid provisioning, high availability and recoverability of the IT services they deliver to their business. Comtel is experienced in:
- The creation of specific and actionable plans for virtualization
- Designing and implementing solutions based on actionable plans
- Providing the knowledge transfer needed to successfully manage the virtualized environment

Information System Consolidation

The consolidation of systems is more complex than loading multiple software products onto the same piece of iron. While a common method is used, virtualization is only part of the answer. Information system consolidation requires careful consideration of service levels, agreements, information security policies, and facilities impact. Comtel has the business process and technology skills to help you develop and execute consolidation projects that are:
- Specific    
- Measurable    
- Attainable

Enterprise Search

The Challenge – Findability
Simply put this is the ability to quickly find the right information inside the enterprise, across formats and repositories. The majority of organizations are made up of knowledge workers those individuals who are charged with understanding and working with data. Knowledge workers include sales teams, financial analysts, IT programmers and marketing managers. Unfortunately, when knowledge workers are unable to find the information they need in a timely fashion, productivity and business performance suffer. According to IDC:
- Only 25% of information searches are successful
- Nearly half (49%) of a knowledge worker's time is non-productive
- Lack of access to data means only 26% of a knowledge worker's time is spent on their core task i.e. analysis of information.

With an ever-increasing amount of data being stored electronically within organizations, findability is necessary now more than ever. Unfortunately, until recently, most companies have had to either build their own, customized systems that integrate with each of their back-end repositories, or adopt "enterprise search" solutions. A vast amount of these solutions require highly complex architectures, especially as the volume of data grows. Comtel has the enterprise search solutions to help organizations empower their knowledge workers.

The Benefits of Effective Findability

- Improves customer service: Reduce the time it takes that Sales and other customer-facing professionals spend searching for information and free  them to spend time in front of customers. Enable customer service representatives to assist customers efficiently and accurately by improving their access to knowledge-bases and other information sources.
- Speeds information: Enable engineers and R&D professionals to collaborate better by finding and leveraging each other's work.
- Supports better decisions: Enable managers and decision makers to obtain the right information at the right time.
- Reduces IT costs: Enable the IT department to minimize expensive systems integration and maintenance by providing a simple, cost-effective search solution without the complexity of traditional search solutions.
- Accelerates adoption: Ensure instant productivity and eliminate training costs with the familiar.