| Project Management |
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The Comtel project deployment methodology applied to all projects is aligned with PRINCE2™ (Projects IN Controlled Environments) and PMBOK (Project Management Body of Knowledge) international best practice standards. |
| Systems Integration |
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The systems integration team will combine all of Comtel’s product offerings to ensure that the solution offered to you is customized to ensure that all of your business needs are met and the R.O.I. achieved. |
| Maintenance and Service Level Agreements |
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Comtel will tailor a Service Level Agreement with meet your specific business requirements. |
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The response contracts vary from 2 hours on site to a next business day service.
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Identification and management of critical spares is also a key service that Comtel offers its customers.
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| Preventative Maintenance |
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A preventative maintenance schedule can agreed upon with our customers to ensure a controlled and managed service contract.
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| Vendor Warranty Management |
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Comtel takes away the inconvenience of warranty replacement. By leveraging our partnership with many vendors, we can provide that service for you. |
| Helpdesk Support |
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The Comtel helpdesk is available for customers to log incidents via e-mail, telephone and the internet. |
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The helpdesk will also track incidents, follow-up with customers and deploy the relevant professional services staff to your site.
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Warranty hardware replacement is also driven from this team. |
| Managed Services |
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The Columbus product suite is used for remote management of software and hardware and is a featured product on this website. Some of the products offered under Columbus are: |
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Remote Management |
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Infrastructure Management |
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Incident Management |
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Lifecycle Management |
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Remote Pre-Boot, Operating System, Patch and Software Deployments |
