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Speed decision making- integrated Communication allows decisions to be finalized more quickly. |
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Enable user-controlled productivity- The solution focuses on connecting people to people, anywhere, anytime, with any device |
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Eliminate communications complexity- allows Customers, colleagues and Partners to reach the right resource at first try. |
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http://cisco.com/en/US/netsol/ns151/networking_solutions_unified_communications_home.html |
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IP Telephony Solutions
This encompasses the full suite of telephony services enabled by VoIP, including the interconnection of phones for actual communications; related services such as billing and dialling plans; and basic features such as conferencing, transfer, forward, and hold.
– More and more organizations today are implementing IP telephony solutions with CISCO being the leader in this market. |
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29,000+ Cisco IP Communications customers worldwide
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80+ customers deploying more than 5,000 IP phones, including 30+ customers deploying more than 10,000 IP phones
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More than 65% of the Fortune 500® are using Cisco IP Communications |
IP telephony has brought mainly benefits and advantages to organizations today such as but not limited to: |
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No cost for inter branch calls.
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Applications that can be loaded onto the telephony network. |
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The combination of video, voice and data. |
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Increased user experience.
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http://cisco.com/en/US/products/ps6788/Products_Sub_Category_Home.html |
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IP Contact Center –CISCO’s IP Contact Centre (IPCC) is fast becoming the world’s leading contact centre. Traditionally, organizations use call centres which are basically a voice solution. Contact centres integrate the various ways a customer can contact the organizations such as voice, email, internet and web chat. The contact centre provides ease of communication between organizations and their customers with some of the main benefits being but not limited to: |
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Automatic call dialling, CTI, integrated voice recording, skilled based routing and enterprise routing. |
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Support for multiple site environments - converged voice and data network and geographical independence. |
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Blended agents - email, web, outbound dialler and universal queuing. |
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Support applications – analytics and quality assurance.
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Customer interaction analyzer.
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Enterprise resources. |
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Central provisioning and partitioning.
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http://cisco.com/en/US/products/sw/custcosw/ps1846/index.html |
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http://cisco.com/en/US/products/sw/custcosw/ps1844/index.html |
Other CISCO Solutions implemented and supplied by Comtel include: |
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Cisco Intelligent Buildings………..More>> |
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Cisco Connected Real Estate………..More>> |
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Cisco Data centre network architecture…… More>> |
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Cisco Country Transformation |
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Cisco Wireless Solutions……… More>> |
