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Being the only Gold Partner of Columbus in East Africa, Comtel Integrators Africa is changing the way ICT companies provide service. Most companies today focus on service level agreements with preventative maintenance as their core focal point. With Columbus Technologies, Comtel Integrators Africa is taking ICT service to another level: managed services.
Do the following problems sound familiar? |
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IT managers, support and administration have to meet growing demands in their day-to-day activities. |
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How can you ensure that the numerous and increasingly frequent updates of business-critical applications, application data, service packs, security patches, and anti-virus updates are distributed reliably in your company? |
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How can you optimize downtime during repairs or new installations on a misconfigured or crashed system (disaster recover)? |
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How can you plan a company-wide windows rollout and how long will it take? What information and tools will you need? What will the rollout cost? |
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How can you improve the stability of your IT infrastructure? How can you achieve long term savings in your support costs? |
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Columbus software is the complete solution for software and hardware life cycle management. Columbus is an easy-to-use software and client management system for notebooks, desktops, servers, automated rollouts and system maintenance anytime and everywhere.
Columbus provides automated distribution of applications, updates, data, service packs, security patches and anti-virus updates on centralized and distributed systems – reliably and around the clock – internally via LAN/WAN and for field personal via internet and CD-rom.
Extensive features designed with scalable modules, security and auditing, as well as an outstanding price performance ratio, makes Columbus the preferred system management solution for SME’s right through to global corporations. Whether you need to update your overall infrastructure or repair individual systems, with Columbus you will save time and money and earn respect from your users. |
EASY LIFE CYCLE MANAGEMENT IS NOT ENOUGH. OPERATING PROCESSES HAVE TO BE GEARED TO ITIL AND OTHER STANDARDS. THE KEY WORD IS WORK FLOW AN AREA IN WHICH COLUMBUS HAS COMPREHENSIVE EXPERTISE.
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Work Flow – The key to your success |
With its integrated workflow engine, Columbus rises above all other management solutions. The web based workflow engine automates your individual business process. The perfect interplay of process automation and technical tools such as Columbus and external applications allows the creation of individual web applications including software ordering, helpdesk, release management, user management and many more. The potential uses go far beyond the IT area. Business processes also cover areas such as HR, logistics, purchasing, management, etc. The possibilities are absolutely endless.
A FLEXIABLE AND MODULAR MANAGEMENT SYSTEM WHICH ADAPTS TO OPERATIONAL REQUIREMENTS AND THE NEEDS OF USERS. DEVELOPED BY PROFESSIONALS FOR PROFESSIONALS.
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Columbus Function Modules:- |
| OS Deploy |
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Installation and reinstallation of operating systems |
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Installations can be carried out from the network and from local media
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| Software Management |
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Installation and reinstallation of application software, drivers and security patches |
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Including remote desktop application |
| Inventory and Asset |
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Collection and maintenance of any inventory required data |
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Automatic and manual maintenance of asset fields |
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Safe keeping of operational documents such as proof of purchase, guarantees certificates, SLA’s |
| Replication |
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Replication and synchronization of software and data fields between multiple sites |
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Creation of customized replication structures in the network |
| Workflow |
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Automation of business processes |
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Processes can be developed directly in the system or used only as an interface between third party systems and Columbus |
| Incident Management |
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Specialised helpdesk process based on the workflow module |
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Administers and records support cases |
All the above modules are available individually or in economically priced suites.
Benefits for companies that choose to use the Columbus software application:
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More stable system environments as a result of standardization and higher quality. |
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Massive reduction in helpdesk inquiries. |
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Better response times from the service desk for both support and new requests. |
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Ability to act rapidly in the event of faults, security warnings and virus attacks. |
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Fewer and shorter onsite service calls. |
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Greater efficiency through automation of business processes. |
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Complete online inventory as a basis for budgeting and planning. |
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Compliance with legal requirements through security and auditing functions. |
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